What is the carb and calorie content of your caramels?
Our original caramels contain 20 calories per piece and 2.4 grams of net carbs per piece
Our chocolate caramels contain 20 calories per piece and 2.2 grams of net carbs per piece
How do you calculate net carbs?
We use the standard formula for calculating net carbs, which is:
Net Carbs = [Total Carbs] – [Fiber] – [50% x Total Sugar Alcohols]
One five-piece serving of our chocolate caramels has 23 grams of total carbs, 1 gram of fiber and 22 grams of sugar alcohols. Thus the calculation would be:
[23g – 1g – (50% x 22g)] = 11 grams per five-piece serving].
This equates to 2.2 grams of net carbs per piece.
What ingredients do you use?
We pride ourselves on using high quality ingredients like fresh—never powdered—milk cream. Our caramels are made with Maltitol Syrup, Fresh Cream (Milk), Xylitol, Unsweetened Chocolate (only in chocolate flavor), Palm Oil, Vanilla Extract, Sea Salt.
Are your caramels gluten free?
Yes they are! We don’t use any gluten product in our caramels.
Where can I find more nutritional information?
Our product nutrition page contains detailed nutrition information and an ingredients list.
What’s your refund policy?
We’re so sure you’ll love our candy, we offer a money back guarantee. If you’re unhappy for any reason, let us know by emailing “firstname.lastname@example.org” within 30 days of your purchase. We will work with you to refund or exchange your product.
To be eligible for a refund we require proof of purchase in the form of a receipt (email purchase receipt is sufficient). Additionally, Tom & Jenny’s may request, at it’s discretion, that you mail us any unused product before processing your refund. Want more detail? Check out our full policy here.
What are xylitol and maltitol?
Xylitol and Maltitol are plant-based sweeteners from the sugar alcohol family (a misleading name, because they are neither sugar, nor alcohol). Sugar alcohols are a wonderful alternative to sugar because they have half the carb impact of sugar, 40% fewer calories, and all of the deliciousness!
I have diabetes. Is it safe for me to eat your caramels?
The most important thing we can emphasize is that moderation is key for any candy, whether sugar-free or not. Our caramels contain under 2.5 grams of net carbs per piece. Instead of sugar or corn syrup, they are sweetened with sugar alcohols, which, according to The American Diabetes Association, are acceptable in moderation.
We consulted with dietitians, diabetes educators and endocrinologists who strongly support sugar alcohols because they have a far lower impact on blood sugar than corn syrup or sugar. However, no sweetener is perfect and everyone’s body is different. We recommend that you speak with a physician to understand the best way to incorporate our products into your diet.
For more ingredient and nutrition information, please check out our nutrition page.
Why don’t you use stevia?
Stevia is a wonderful natural sweetener and we do not have any rule against working with it. In fact, some of our new products in development will likely include stevia. We actually experimented with stevia in some of our first home-cooked batches of caramels. The problem was that a large number of our blind taste testers did not react well to the taste. For some reason, stevia and the other ingredients in our caramels did not produce a great caramel flavor profile when combined.
Is Xylitol dangerous for my pet?
Yes, even though xylitol is great for people, it’s dangerous for pets, especially dogs. Xylitol can cause hypoglycemia (low blood sugar), seizures, liver failure or even death in dogs. We love pets, which is why we have a notice on the back of every bag warning customers to not feed our caramels to their pets!
What’s the fat content of your caramels?
Each five-piece serving of Tom & Jenny’s caramels contains 4-5 grams of total fat per serving (5 delicious pieces of caramel) and zero trans fats. Check out our nutrition page for all the details.
I’m confused by your different newsletters.
No worries! Here is a quick breakdown of the different information you’ll get in the newsletters.
- Diabadass: Subscribe to this newsletter if you’re a Diabadass and want to get news on the latest diabetic health tips and tricks. We’ll emphasize diabetes specific content and connect you with the experts in the diabetes community, along with occasional exciting offers and other news.
- Special Offers Only: Special offer only. Seriously. We’ll only send you our offers and nothing else.
- Tom & Jenny’s Newsletter: Subscribe to our newsletter to get access to email specific offers, delicious new recipes, and fun company updates!
Can I have a free sample?
We get many requests for free samples. We’d love for everyone to try a sample, but unfortunately as a family owned business we can’t afford to give them away completely free. However, we want you to be able to try them, so for the cost of shipping and handling ($4.95) we will mail you a small sampler. If you’d like to take advantage of this offer, please fill out this form and we will follow up with a paypal link to purchase the sampler!
Your products seem expensive. Why is that?
As a young company using really high quality ingredients, we’re at a bit of a disadvantage compared to the larger mass manufacturers who use cheap sugar and corn syrup. We hope that as we grow, we’ll be able to start bringing down costs and passing those savings to customers! We do run sales and special events occasionally, so make sure to join our newsletter to always get notified about special offers!
What makes your candies great for teeth?
Dr. Jenny crafted our caramels not only to be sugar-free, but to help promote good oral health in three ways.
First, each five-piece serving contains approximately four grams of xylitol, a “therapeutic dose” according to the ADA. Studies have shown that consuming at least this amount of xylitol each day over the course of three to four months may reduce up to 70% of cavity-causing bacteria from teeth.
Second, our caramels have a pH between 6-6.5. This is important because foods or beverages with a pH of 5.5 or below are so acidic that tooth enamel begins to demineralize and soften. Our candies help reduce oral acidity and actually helps tooth enamel remineralize.
Finally, unlike most traditional caramels, ours are soft and fast melting. This helps reduce the risk of damage to dental work or the promotion of plaque formation.
Do you ship to Canada?
Unfortunately, we don’t currently ship to Canada but we would love to do so in the future!